Shipping Policy
After receiving your order confirmation email, all orders are processed within 2 to 4 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Shipping Terms - Taxes & Tariffs
SKAA store orders are shipped using Delivered at place (DAP) terms, also called delivered duty unpaid (DDU). This means that SKAA store is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or tariff fees upon delivery. Please consider your Country's treatment of foreign made electronics before ordering. If you have any questions about this policy, please reach out to support@skaastore.com
Soundboks Shipping Rates and Estimates
Soundboks Products are able to be shipped to Canadian addresses only at this time. We offer a flat rate for each product to all Canadian recipients:
| Product | Estimated delivery time | Price (CAD) |
| BATTERYBOKS | 5-10 business days | $20 |
| SOUNDBOKS Go | 5-10 business days | $65 |
| SOUNDBOKS (Gen. 3) | 5-10 business days | $125 |
North American Shipping Rates and Estimates
Free Ground Shipping is available for North American orders exceeding $200 USD:
| Shipping option | Order Total (USD) | Price (USD) |
| 10+ Business Days | Less than $200.00 | $20 |
| 10+ Business Days | More than $200.00 | FREE |
| 4-5 Business Days | Any total | $35 |
Local Pickup - Edmonton, Alberta
You can skip the shipping fees with free local pickup at our offices in Edmonton, Alberta. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10 AM to 4 PM, Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
Free Ground Shipping is available for most worldwide orders exceeding $200 USD Excluding Soundboks and DFB
Please note, at this time we do not offer Free Shipping to Oceania, Singapore or Thailand.
| Shipping option | Order Total (USD) | Price (USD) |
| 20-60 Business Days | More than $200.00 | FREE |
| 4-5 Business Days | Any total | $50 |
Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. SKAA Store is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping Damage
If your order arrives damaged, please email us as soon as possible at support@skaa.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at support@skaa.com